Privacy policy
Shelter4you Ltd is the data controller for enquiries made on this website. This means we are responsible for how we use and look after the personal information you give us.
What we collect
We collect the details you send through our forms, such as your name, email address, phone number if provided, and your message. If you use the complaint form, this also includes your complaint details and any policy or application reference you provide.
We remember your cookie choice. We only collect information through optional cookies if you accept them. We do not currently use analytics cookies. See our Cookie policy.
Why we use it
We use your information to answer your enquiry and, if you ask us to, introduce you to our principal firm, BuySure Trust & Insurance Services GB Ltd.
Our lawful basis
We rely on consent where you agree to us using your information, including for optional cookies. You can withdraw your consent at any time by contacting us or changing your cookie settings. Withdrawing consent does not affect use of your information before you withdrew it.
We also rely on legitimate interests to respond to enquiries and manage our correspondence. This means we have a reasonable business need to use your information, while taking your rights and interests into account.
Who we share it with
We do not sell your information. We share your enquiry details with BuySure Trust & Insurance Services GB Ltd, our principal firm, only when you ask to be introduced.
Our website and email providers may process your information as needed to run this website and handle our correspondence. Complaints about regulated activities are handled by our principal firm, as explained on our Complaints page.
How long we keep it
We keep enquiries for 2 years unless you become a customer. If you become a customer, different retention periods may apply to customer records, depending on the services provided and legal or regulatory requirements.
Your rights
You can ask us to give you access to your personal information, correct inaccurate information or delete it. You can also object to use based on legitimate interests, ask us to restrict how we use it, and request a copy in a reusable format where applicable. These rights depend on the circumstances; some information may need to be kept by law.
Contact us using the details below to exercise your rights. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk.
When you visit BuySure's website
When you click through to BuySure's website, you leave our website. BuySure's privacy notice applies to information you provide there. Please read it before submitting your details.
Contact us
Shelter4you Ltd
Eastham Hall, 109 Eastham Village Road, Eastham, Wirral CH62 0AF
Email: info@shelter4you.co.uk
Phone: 0151 272 0313
Last updated: 21 October 2026